Level 4: Enter the Challenge of Risk
External determinacies where you won't have influence become constraints on
your solution factors which you may care to accommodate or may disregard
at risk. A risk assessment associated with non-conformance will provide context
for prerogative forward.
Where this risk is determined to be substantial, the mission and vision for
the program, and perhaps for the overall enterprise, may need to be reconsidered.
Though hard work and perseverance are important, this won't counter a naturally
Managing Performance at Level 4 entails a Principles Based approach
as opposed to the adversarial leadership model of Level 3. Level 4 requires
a champion to lead that the people in both internal and external networks can
identify with someone that can be trusted to look after the interests of
In this regard, the CEO is not a passive observer he or she is a required
participant in success.
Moving forward, the objective evolves with reality. Success becomes defined
as enhancing the corporate vitality relative to new realities.
Whereas developmental technologies (Level 3) exacerbate an already challenging
problem, low technology products limited to existing off the shelf Commercial
Off The Shelf (COTS) solutions.
Acquainting senior management and end users that the transformation itself
will challenge anyone's ability to stay in the game and thus, those relying on
business process functionality will need to contend with a substandard product
through the transformation.
At Level 5 management, or governance as we prefer to call it, this entails a thorough
review of the intended policy position in comparison to the evolving public perspective
and timing in relation to other priorities. Public institutions move slowly and
cautiously, and this can, in part, be attributed to bureaucratic inefficiency.
However, the larger concern is due procedure associated with the sustenance of
democracy and the public trust. Informed public debate, criticism by the opposition,
and review by legislative authorities are all bona fide interventions on the Level