Conclusion
George ends his book with his mantra for successful projects, which he calls the Road Map to Project Success, namely:[25]
- Project success is measured in stakeholder satisfaction;
- Stakeholders need to be "part of the team" to truly support the project;
- Stakeholders' happiness is directly proportional to their ability to exercise change;
- Change is the only constant throughout the entire project — build processes based on enabling change, not against it;
- Enabling change allows you to deliver what they really need, not what they thought they wanted when the project started; hence,
- Meeting the "stakeholders needs" results in a successful project.
To this end and at a minimum, the following areas should be discussed and processes/procedures agreed upon, especially amongst the project team:[26]
- How to work together — roles responsibilities, relationships
- How to exchange information — tools, medium, frequency
- How to identify and resolve issues — collaboration and escalation
- How to track progress — delivery status, forecasts, impacts
- How to resolve conflicts — negotiation and arbitration rules
Unlike so many professional books, George has made his book, A Pocket Guide to Stakeholder's Management Engagement, very easy to read, almost like a memory jogger. Get a copy and keep it handy for your next project.
R. Max Wideman
FCSCE, FEIC, FICE, FPMI, FCMI
25. Ibid, p70-77
26. Ibid, p75
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Book Structure