The content of this book is set out in twelve chapters and seventeen Appendices
as follows:
Part I - Six Sigma Implementation and Management
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1.
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Building the Responsive Six Sigma Organization
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2.
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Recognizing Opportunity (Linking Six Sigma Projects to Strategies)
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3.
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Data-driven Management
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4.
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Maximizing Resources (Choosing the Right Projects)
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Part II - Six Sigma Tools and Techniques
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5.
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Project Management (Using DMAIC and DMADV Models)
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6.
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The Define Phase (Project Charters, WBS, Deliverables & Scheduling)
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7.
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The Measure Phase
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8.
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Process Behavior Charts
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9.
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Measurement Systems Evaluation
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10.
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Analyze Phase
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11.
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The Improve/Design Phase
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12.
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Control/Verify Phase
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Appendices - These appendices provide detailed information on specific
tools, techniques and other aspects of the Six Sigma technical family.
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