Steps in the process - 3
3. Evaluating and seeking causes
- Has this problem been solved before, if so, how?
- How important and urgent is this problem?
- What preceded the problem, or led up to it
- That might have precipitated it?
- When did it first occur, before which it did not exist?
- What changed at that point?
- Or what associated or concurrent changes might be contributing?
- Which cause appears to be the most likely?