Steps in the process - 2
2. Information gathering
- This is a key step, often largely overlooked
- Seek answers to questions like
- What symptoms does the problem exhibit?
- What does work, i.e. is not affected?
- What is the difference between what does and does not work?
- Who is affected, and not affected?
- And what is the difference between the two?
- Similarly what things are and are not affected?