The Dynamic Baseline Model© For Project Management

Key Words: Project management learning, customer service, paradox
Area of PM Application: Universal
(See IAC #1001)
Topic Level: Enterprise
(See IAC #1002)
Related Topics: Project Types, Topic Levels
Reference: Seely & Quang, June 1999
Dynamic Baseline Model© & DBM© are the copyright service marks of the authors

What is the "Customer Service" paradox?

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