Hessel Friedlander, originally from Cape Town but now based in Johannesburg, South Africa, started out as a programmer then becoming a business analyst before turning to project management where he has managed a variety of information technology projects. These have included software development, business strategy as well as infrastructure moves. His latest project, currently in its pilot phase, is managing the development of the largest used car web site in South Africa. Hessel Friedlander may be contacted by email at hesself@hotmail.com.

Zvika Bash is an Applications Manager at a large, multinational IT organization. He specializes in SAP* Enterprise Resource Planning (ERP) implementation projects. Projects he led have included full-scale implementations; upgrade projects and business intelligence implementations.

*SAP stands for "Systems, Applications, and Products in Data Processing", a major German software company. Founded in 1972, SAP is considered a market leader in business enterprise application software.