Project relationships - 1
The "customer"
- Is the most important player (stakeholder)
- Which is why we show this role at the top of the diagram on page 3
- Is the one who is the reason for the project in the first place
- Will determine the project's "requirements"
- And determine the "success" of the project
- In terms of "satisfaction"
In return
- The PM must provide progress reports
- And comfort that the project is proceeding "As planned"