Difficult Conversation Checklist
- Think and plan carefully in advance
- Avoid drifting into unplanned "difficult conversations"
- Set objectives
- For what both sides will take away
- Be sure of your facts
- And be prepared for different scenarios, directions
- Try to establish connection, trust, empathy
- Watch for the impact of your delivery
- Be receptive to different points view
- And be prepared to shift gears
- Don't lose self control
- If the other does, end the session and reschedule
- And never, never, get personal !