Verbal communication

• Verbal - formal

  • In which transaction records are kept
  • Examples include

    • Administrative, technological, progress or problem-solving meetings; conference calls; performance reviews; quasi-judicial meetings; testimony

• Verbal - informal

  • Sometimes very informal, but still very useful
  • Examples include

    • Personal contacts, one on one; coffee-break exchanges; working breakfasts, lunches or dinners; company socials; discussions during travel; social telephone calls

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