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• Product Transfer Expectations

  • Refers to the product of the project

    • And the process of transferring it
    • Into the "care, custody and control" of the owners/users

• This process

  • Is critical to project success

• If this process

  • Is not orderly, smooth and acceptable

    • Even a great product may be viewed with disdain

• Overall, it reflects

  • The customer's quality expectations

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