Customer's Judgment
Ten ways customers judge project performance
- Understanding customer needs - give individual attention
- Communications - talk in their language
- Courtesy - be polite, respectful, considerate
- Access - be approachable and easy to contact
- Responsiveness - be willing to provide service
- Competence - have the knowledge and skills available
- Reliability - provide consistent and dependable performance
- Credibility - be honest, trustworthy and believable
- Security - ensure freedom from danger, risk or doubt
- Product - provide a quality product