More on Quality Management
Deming's Charter - 1
Deming's Charter - 2
Deming's Charter - 3
Deming's Charter - 4
On Customer Expectations
Eliciting Customer Expectations
Customer's Judgment
The Leaderless Team of Four
The Ultimate Comparison
Parting Thoughts
Email: max_wideman@sfu.ca
Home Page: http://www.maxwideman.com/
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