In summary

• The cost of project production is the sum of

  • Acceptable production
  • Detection of unacceptable production
  • Fixing unacceptable production (rework)

• The cost of product quality is the sum of

  • The cost of detection, plus
  • The cost of fixing

• The better the production work

  • The lower the costs of "quality"

    • I.e. detection and fixing

• Motto:

  • Do it right the first time!

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