Issacons

QA Tools and Techniques

10/31/02


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Table of Contents

QA Tools and Techniques

Benchmarking

Flow charting

Cause and effect charting

Design of experiments

Work Sampling - 1

Work Sampling - 2

Cost of quality analysis

Cost/benefit analysis

Benefits

Final word

Author: R. Max Wideman

Email: max_wideman@sfu.ca

Home Page: http://www.maxwideman.com/

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