Total Quality Management?
Total Quality Management (TQM)
- TQM is a much broader and more ambitious philosophy
- Than project quality management
- For identifying what the client really wants
- TQM sets out to define a whole organization's mission
- By measuring throughout the whole process
- How well the organization is meeting its established standards
- It involves the whole organization in a deliberate policy
- Of continuous improvement
But many aspects apply to project management