Quality Management in Japan

• At the same time, 1950-1970

  • When Japanese products were considered to be very "poor quality"

• Two American stalwarts in quality management

  • Edwards Deming and Joseph Juran
• Helped to build Japanese production of goods into a powerful competitor
• By adopting a Total Quality approach
• Now known as Total Quality Management (TQM)
• A shift to a quality philosophy

  • Before production

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