Tips for writing manuals - 1
Know the user
- Remember the manual is for the user
- Orient all thinking towards the user's viewpoint
- Put the right information in the manual
- That fits the user's needs
- At the user's level of expertise
- Get a group of users involved
- So that they "own" the end result
- Keep the manual as brief as possible
- But still completely self explanatory
- Not an easy task !