Selection of Metrics
Good metrics
- Motivate behaviors that contribute to success
- Meet needs of relevant stakeholders
- Support vision, goals, objectives
Bad metrics
- I.e. good metrics not adopted because:
- No one accepts responsibility
- Politics and opposition intervene
- Importance of measurement not understood
- Good metrics more difficult to measure or monitor
- Targets more difficult to achieve
- Easy target metrics do not add up to overall target